My customer experience was not only inadequate, but delayed our travel time. After getting the car trailer, my wife and I could not get the ratchets to work because they were so rusted. Further, we discovered that the latches had been improperly installed because in order to crank it you had to pull the ratchet up (which is the opposite of what the tutorial videos told us). We had to get several of our friends who had engineer backgrounds because customer service was more than an hour away. All of this delayed our leave time by more than an hour. When we arrived at our destination, because of the ratchet’s rusted condition, we could not even release the straps to get our car off. We had to call U-Haul customer service again, and they sent somebody out who admitted to us that the ratchets were so rusted and improperly installed that he had to put new ratchets on the car trailer right then and there. This delayed again our moving experience by more than hour. Overall, this was not a pleasant experience, and I am very disappointed by our U-Haul experience.
Joshua C
Aspen Storage Wedington
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fayetteville, AR 72704
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Front desk person was rude. Very unhelpful when there was a problem with my reservation.
Georgiann WFlawless transaction simple hassle free.
Alexander PAssociates weren't very friendly but they did their job well enough
ANGELA HToo far to pick it up
THALIA M