pick up and drop off were a nightmare because of location there is very limited cell phone service. vehicle sounded horrible and rode extremely rough
Jessica C
Shelton Storage
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Flat Rock, AL 35966
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Brittney was amazing. This was my first time using Uhaul and she made walked me through the return process and handled everything!
Melissa JEverything went perfect
Will Ci scheduled a rental for sunday, i was afraid the truck was too big so i called uhaul sunday and the guy helped me locate another but they were not available so he scheduled the pick up for 3:00 sunday which was 2 hours later than orginally scheduled. The man said i had 24 hours to return it. i arrived around 1:40 central time which was 2:40 eastern. Had a little trouble but was able to complete the pick up. The man said i had until 3 the next day to return it. Fast forward to Monday around 3 i made it back to the site but going to check in and realized i forgot to refuel. The gas station was literally across the street. no big deal. by the time i was able to return the truck it was after 3 eastern time. I realized i didn't take a picture of the fuel gauge soi called the lady at the storage place (Brittany) at shelton storage and told her i locked it before i could take the gas gauge pic and she told me she would close it out monday and confirm i left fuel in it. I literally called uhaul and there should be notes in the system of my calls. i was trying to understand the process since this was my first time using the mobile service and she said she would confirm my fuel i returned and close it out for me. i calle uhaul every step of the way trying to document the process so they knew i was trying to return it properly. You should see notes in your phone system. So ultimately they charged me for another day even though i was trying to return it. Brittany told me the next day i returned it around 1:38 and that's 2:38 eastern time. I would hope the managers that i called would return the charge for the extra day because it seemed like the right thing to do. UPDATE, i just checked my bank and a total of $57.21 was added back to my bank account so i will change my review to EXCELLENT. That is the right thing to do and i appreciate that. Uhaul could of told me to get bent and i would just be charged that extra regardless so i'm not going to erase all this but i will change my rating because of this. Thank you for your time and efforts! it appears it was returned by Uhaul/Shelton storage so i appreciate that from both of you guys
Thomas HGreat location
Barbara B