Brittney was amazing. This was my first time using Uhaul and she made walked me through the return process and handled everything!
Melissa J
Shelton Storage
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One-Way and In-Town® Rentals in Flat Rock, AL 35966
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- 5.0 Average Customer Rating
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Everything went perfect
Will Ci scheduled a rental for sunday, i was afraid the truck was too big so i called uhaul sunday and the guy helped me locate another but they were not available so he scheduled the pick up for 3:00 sunday which was 2 hours later than orginally scheduled. The man said i had 24 hours to return it. i arrived around 1:40 central time which was 2:40 eastern. Had a little trouble but was able to complete the pick up. The man said i had until 3 the next day to return it. Fast forward to Monday around 3 i made it back to the site but going to check in and realized i forgot to refuel. The gas station was literally across the street. no big deal. by the time i was able to return the truck it was after 3 eastern time. I realized i didn't take a picture of the fuel gauge soi called the lady at the storage place (Brittany) at shelton storage and told her i locked it before i could take the gas gauge pic and she told me she would close it out monday and confirm i left fuel in it. I literally called uhaul and there should be notes in the system of my calls. i was trying to understand the process since this was my first time using the mobile service and she said she would confirm my fuel i returned and close it out for me. i calle uhaul every step of the way trying to document the process so they knew i was trying to return it properly. You should see notes in your phone system. So ultimately they charged me for another day even though i was trying to return it. Brittany told me the next day i returned it around 1:38 and that's 2:38 eastern time. I would hope the managers that i called would return the charge for the extra day because it seemed like the right thing to do. UPDATE, i just checked my bank and a total of $57.21 was added back to my bank account so i will change my review to EXCELLENT. That is the right thing to do and i appreciate that. Uhaul could of told me to get bent and i would just be charged that extra regardless so i'm not going to erase all this but i will change my rating because of this. Thank you for your time and efforts! it appears it was returned by Uhaul/Shelton storage so i appreciate that from both of you guys
Thomas HGreat location
Barbara BClean.
JONATHAN S