What part of guaranteed reservation do you not understand. I originally reserved a 17 foot truck at another location only to be told last minute UHaul decided to change my reservation to a 20 foot truck 15 miles away which is too far. I ended up having to settle for a smaller truck with no compensation for failing to honor my "guaranteed" reservation. A guaranteed reservation is exactly that. When a specific size truck is reserved at a specific location and that reservation is guaranteed, then that means if you have to transfer a truck from another location that is what you do. You do not put the onus on the customer to be forced to accept a different size truck from a different location. Apparently the word "guaranteed" does not mean what you think it means. Here is my guarantee ... next time Penske.David W S.
Moving Truck Rental in Flowery Branch, GA at Marathon Food Mart
(U-Haul Neighborhood Dealer)
Flowery Branch, GA 30542
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat: 9 am - 2 pm
- Sun: 10 am - 2 pm
Special Operating Hours
- 4/17/2021 - 12/14/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Flowery Branch, GA 30542
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Fucking communicate between locations because I was almost charged an extra 200$ because I wanted to get a tow dolly at a different location from the truck then when I got there they told me there wasn't one there and I then was told to go to another location by customer support and there wasn't one there either so I gave up after I was told to go to another place that didn't have an actual fucking address. Then no one was fucking there at the drop off place and no one answered the phone.Ryan W.
Store employee stated the U-Haul person wasn't there and wouldn't be back until the following day so the keys would just sit there until they arrived. We went through the check out process ourselves online to not take that risk.Nicholas J.
The cabinet of the U Haul was FIFTHLY?????? NO COVID-19 requirements met?? I was beyond disappointment. My driver had to do a thorough disinfecting. Tons of wipes used until only a seeing a faint amount of soil. My next step is to post this online and I expect a total refund of $124????????Rustavius F.
Excellent Service. Would use this rental place again and again.Angel R.
I would recommend to any customer wanting to move to go with Penske rental instead. Information flow is seriously lacking between uhaul and customer as well as between uhaul and location managers. We spent 45 minutes on hold just waiting to talk to a uhaul customer service manager. Over 3 hours wasted trying to deal with issues caused by lack of proper communication.Jason B.
Guy was unaware that I was dropping off a truck.RYAN H.
Every thing was very goodMarvin C.
The truck was in poor condition, rough transmission, dirty from the last renter, and the desk agent was a jerk. I ordered a dolly, and when I got there, he told me "we don't have one". How do you NOT have a dolly that I ordered? If you don't have one, it's your job to get one and have it ready for me!! On moving day, this is not the crap customers want to hear. He didn't even TRY to help by contacting another location. What a miserable experience.Philip A.
The truck I got smelled like cigarettes I also ordered blankets that I did not receive then you guys wanted extra money and I had to go to a different location then when I got there this guy tried to charge me more money. Sorry every time I use U-Haul I have always for the last three years had issues with you guysSandra B.
It's a small place, but the truck was there and ready to go. Can't ask for much more than that....Philip A.
This location was great! Owner was very kind and helpful. It is very convenient to my home. Check in and check out were quick and easy.Chiristine J.
The charge was more them the expected and truck wasn't even used for an houryesica R.
Great experience.Glen W.
This comment is about Uhual service overall and not about a specific location. I booked a truck at a location which showed available. When I arrived at that location I was told my pick up location was moved 15 miles away and was changed to 1.5 hours later. Uhual did not inform me of that moved location in advance and the delay in time also meant the movers (and us) are waiting around. 30 minutes prior to the new scheduled time the location opened so I went in and asked to make sure the truck was here since I did not see it. The truck was supposed to be returned 30 minutes before my pick up. The incredible woman (Ann) at this location was amazing in helping us and called the other person who had the truck. Turns out he was going to be 5 hours late so that didn't work for us. Ann called a dozen locations trying to find us something nearby and finally did but it was another 15 miles away in the opposite direction we needed to go. So after 3 hours of hassle (with my wife and 3month old son waiting) we finally got a truck rented to use.James M.
After a major run around with the registration the owner of this location was a bright spot for the dayHarry R.
Excellent customer service.Glen W.
Strongly suggest that your website have a very "PRONOUNCED" indication that a confirmation on a reservation "DOES NOT GUARANTEE" that the vehicle you have reserved is at the location you chose. This should also be reiterated in every communication to a customer, by voice phone call, text and email. During my recent rental I had to travel 24 miles (12 x 2 - roundtrip) to retreive the rental unit. Had I known that I would incure cost for the mileage in excess of what I needed (about 16 miles total) - I would have rented from another vendor. Very dissatisifed with the latest rental from UHaul and will now only rent from you as the very last option.Gerald C.
Twice I have been to this location and being checked in.Lindsey A.
Everything was greatAndrew C.
Friendly service. ConvenientConrad R.
The district manager was amazing! He is so very easy to work with & made the move much easier. The store manager however was not friendly or helpful. I would recommend U-Haul to my friends but not the Flowery Branch location.Mary S.
Perfect and extremely convenient location. Owner was just as absolutely helpful as he could be. Drop off can be troubling but this one was smooth as could be. Overall a truly painless procedurenick W.
Need have people that know what their doing after I paid for the truck I wait almost 2 hrs for the tuckROSA MARIA M.
Don't offer a closer location on line and then switch to a farther location once booked.Barbara K.