I called this location during business hours because I had rented the U-Haul to make a one-way trip and I had never been to Fontana before. I received an email from U-Haul asking me to confirm where I would be dropping off. I called this location and asked how drop off would work after hours because I didn’t think I’d have the truck there by the time they closed. The person who spoke with me, told me to read my email. When I told him I’m on the road driving and just ask for general idea of what the process would be like he told me he didn’t have time and that I should read my email.. That email night. I ended up having to call U-Haul customer service with my husband on the line back in San Diego to help me figure out how to leave the truck. It was very disappointing. I got the truck dropped off, but I didn’t feel safe at that location in the dark and it was honestly a stressful process. The customer service at this location was horrible and disappointing. I will know, however the girl I spoke with on the phone was super nice and stayed on the call with me until I got everything figured out and she even had me take pictures of the truck to document everything and she was very nice so that sort of made up for the meanie at the location
MICHELLE H
Fix It Diesel Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fontana, CA 92335
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Customer Reviews
- 4.0 Average Customer Rating
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Very good customer service
NICOLE CI declined the insurance but I was still charged insurance. I called and emailed for refund but no response from UHaul. Very disappointed. Only great thing was Mr Mardi is a great guy to deal with at the time of pickup and drop off this is the only reason I gave five stars otherwise one star.
Tariq AEverything was in order. Thank you
Sheela JReserved truck to be pick up in Ontario and received a called to be pick up in Fontana. Not sure why U-Haul won’t send it to Ontario. Very disappointed. I had to fight traffic to get to Fontana. I reserved 2 weeks ahead. You think that by time it comes to be picked up Uhual would’ve it at location is was supposed to be. Very bad experience. Next time I would go to different provider.
DANIEL C