This review is for the truck, not necessarily the location, although 2 of the 3 locations I had to visit in order to finally pick it up, I would not reccomend due to the trouble I went through to pick it up. I reserved a 27' box truck for my move from Sweeny TX, to the middle of Missouri. I was supposed to pick the truck up with the mobile pick up at 8am on Saturday. I arrived at the pick up location and found out the reservation was not set up to pick up on the mobile app. I'm not sure how it let the reservation go through for this location, as it was closed on Saturday and nobody was there to give me the keys or take payment. So I called U-Hual. The representative changed my reservation to a location 15 miles away, and said I could pick it up at 12:30. I arrived at this location, it was open, but the store manager left for the day and neither me, or the U-Hual representative that I contacted were able to get ahold of him. So, they changed my reservation again to another location 10 miles away, to pick up at 3:30pm. Now, this time they did set it up for mobile pick up. But, the utility dolly and 12 moving blankets that I reserved were not available, as they were in the truck I originally reserved. So, I picked it up, took it home, and started loading my furniture in it. Everything seemed fine eith the truck, until I came across a bumpy part of the highway. The truck started shaking violently. It did this until I slowed down to around 40mph. So, I took the next exit, pulled over and checked the back of the truck to make sure furniture didn't fall around and that was what was causing it (it wasn't, and shouldn't). So I start walking around checking the tires, and realized that 2 of the rims did not have the weights on them to balance them. So, over the next day and a half, I took it easy and drove as slow and carefully in the right lane as I could, as I had to be in Missouri the next morning to close on my new home, and could not swap trucks and move all of my belongings into it. When I turned in the truck, I left notes explaining what happened and made sure to let them know the truck needs maintenance done before they rented it out again. I got a notification that someone would reach out in the next business day to discuss it with me. That was 2 days ago and I am still waiting for the call. The problem happened over and over the entire trip. It cost us time for having to drive slow, and made me a nervous wreck the entire drive. And I spent $1,600 to reserve this truck for the week. Depending on how they handle this, I will use U-Hual again.
Brandon S
Secure State Storage Of Brazoria
24/7 Rentals
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One-Way and In-Town® Rentals in Brazoria, TX 77422
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How U-Haul Reviews WorkDropped off after-hours. All of my issues were with mobile drop off. The app did not give me code to gate so was waiting outside for an hour. The app failed me stupendously.
Luis RAlways an excellent experience, very easy process 👌🏼
Sandra RHave it staffed with real workers. I’d recommend this only to customers under 30; older customers not savvy with remote phone usage would find this tedious and bothersome
MICHAEL HMy frustrations are with my online UHAUL experience, not the location. This was my first time reserving a Uhaul van online and it was not a pleasant experience. First, it took too long to locate what I needed nearby. Then, when I went to pick it up, I had no idea how to get into the storage unit. Once I finally got inside, I wasn't sure where the key was kept. I called a customer service and we figured it out. However, the keys were stored way above my head and trying to get the word "doll" onto the lock pad was nearly impossible. Thankfully my son was with me and he was able to get the lock to open but it was difficult for him and that took almost 30 minutes to accomplish. We were both so aggravated. The facility owner said that we were her first rental, ever, and did her best to help us. Overall, I would not recommend booking online because it was a huge hassle and vert time consuming. I would much rather book in person. Also, I had requested an appliance hand truck, and I believe one for furniture, too. That was not included on the van, but was not on my invoice. Lastly, what happened to to the ez load ramp or any kind of ramps? It was extremely difficult lifting furniture and appliances onto the van. Never Again. Ann
Leigh M