I rented the truck and equipment online. Before picking up the truck, I received an e-mail telling me to pick up the truck at a different location. The e-mail provided a phone number to call if I could not pick up at that location. I called the phone number several times to find out if I could pick up the truck an hour or two earlier than scheduled. No one ever answered the phone. When I did pick up the truck, it was at a convenience store and the attendant had to interrupt the pick up process to help customers. I understand, but the process was time consuming. In addition, the equipment I ordered was not included in the truck. I had to drive to the original location to get the equipment. The process was time consuming and stressful. And of course, moving is stressful enough! Upon my return to Indiana, the truck was returned clean and with more gas than required. It was returned more than 24 hours earlier than required but I was told I would not receive a refund. This is important for customers to know because that is an expensive loss. Perhaps this was explained when I rented the truck, but I didn't see it anywhere. If it is explained online, make it very obvious. Customers need to know that when they estimate the amount of time they will need when renting the truck. All that said, the truck seemed well maintained and it did the job. It was the only good part of the experience.
DANIEL L
Family Diskount
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Myers, FL 33907
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Customer Reviews
- 4.0 Average Customer Rating
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The guys said I was all set when he look me up in the system and send me on my way it was quick and easy I am very pleased thank you again
JOSE PBien professional
NORIEL AEasy return.
CHRISTOPHER JSit was parked in a Random grassy spot in the middle of nowhere. No one said to go into the market next door to finish processing. It took a long time to get everything processed and online help did not help at all. There was also a transient living right next to where it was parked
Kevin S