I was contacted by U-Haul prior to picking up my rental and asked to go to an alternate location and I agreed - this was a mistake. The convenience store attended was useless and of no help with the rental. The app would not work with my camera initially and was very frustration. The help desk connected me to the “over the phone” registration which was only an individual that took me through the “online” process again. After signing in and out after 4 times; I was able to start my rental. I had waisted one hours and five minutes. Bad start to a long day. I will never agree to a “self-serve” U-Haul rental again.
William W
Highway Speedy Mart 3
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76116
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Customer Reviews
- 2.0 Average Customer Rating
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The attendant at the location was helpful and courteous, but he had an issue accessing the key to the truck, which was located in a small lockbox. I eventually was able to access the key myself while the attendant assisted another customer. The surfaces within the cab were grimy. Additionally, the AC in the truck was not working properly. The compressor kept cycling on and off, which made my three-hour drive very uncomfortable.
Cristobal GWas not easy to get vehicle. We did everything online and then having to enter information again to get key was inconvenient and redundant.csr james was very helpful over the phone was great. Returning vehicle was repeat as getting vehicle.not consumer friendly.
Kelly J