I had rented a U-Haul with a dolly for my move to a different state. I purposely placed my order at a location that I had used before and knew that there would be a person onsite. A few days before pickup I got a call that my pickup location would be moving to a different site that was mobile pick up only. This was unfortunate, but I understood that things happen. When I arrived at to the mobile pick up area, there was an issue opening the back of the uhaul, nobody from the business was around but thankfully a man who was friends with the person who owned this uhaul mobile pick up spot was there and helped open the truck. Upon opening the truck there was no dolly inside. Again the man who was there checked all the other trucks but none had a dolly. I called the U-Haul customer support number and was told to find a different U-Haul location in my town and see if they have a dolly. I went to three separate locations, including one being a U-Haul owned store and none had dollys. I had spent over three hours trying to get the truck and find a dolly only to end up purchasing one from Menards. This was a super disappointing experience and seriously set back my move. For the amount that you pay, this is unacceptable.
Solomiya K
4Season Auto Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franklin, WI 53132
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Please next time when a customer book in person pick up stick to his demand and don’t subject him to Phone pick up
Adewumi O