The truck and keys were dropped off less than 12 hours after rented. The keys were handed directly to the owner and he said he was checking the truck in. It took numerous calls to customer service and a week for them to mark the truck returned. Horrible experience with the return location. Highly recommend not utilizing this location ever for pick up or drop off.
Jessica L
B&P Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Geneva, OH 44041
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkLocation was extremely dirty and smelled like cigarettes. Personal was no where to be found and had to call customer service. Was not happy
Jack KThe system was down, and it took close to an hour to pick up the truck
JOSHUA BTruck on empty!
NANNETTE B