My location was changed and when I got to uhaul, they were closed. I called and the customer service associate named Jesse gave me a code to the 2nd lock box, but when i open it, there was no key for the truck rental. Jesse put me on hold and said i would require a $100 deposit to get another code for another lock box. I then tried to use the key on the only 10' truck and it would not open the truck. I called uhaul back and they said the truck I am renting was in the back of the storage unit. I didnt know there was another truck in the back, but when I got to that truck, I see it was A 15' not 10' as I requested. When I got to my daughters college, they said 15' are not allowed to park in front of dorms for unloading. So now I am supposed to move a 6' couch and many other items from a different parking lot all the way to the dorm because uhaul gave me a 15' which i did not ask for. When i returned my uhaul truck the next day, the gate was closed so I could not return it to the back and had to wait 30 minutes before someone else came and had access to this storage cade code. I would never rent or recommend this uhaul to anyone
Kristine T
Store Here Glendale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glendale, AZ 85301
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