Bear Creek Automotive is not a good location to use for U-Haul. I’ve used U-Haul many times over the years. We used the drop off feature through the app. Where you take photos of truck, gas levels and miles. Which means all of this is documented in app. Bear Creek Automotive chargered my card for more fuel saying it was 1/2 a tank when it should have been 7/8. The photos in app show it was 7/8 and not half. Mr. Torres at Bear Creek Automotive may not know that the app has you take photos of fuel levels, miles and outside of truck which shows it sitting directly in front of there location. Charging a credit card for services that have not been rendered is credit card fraud, which is a crime. This was not a mistake and I’m sure Mr Torres has done this many times before.
John B
Bear Creek Auto Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glenn Heights, TX 75154
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- 2.0 Average Customer Rating
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It was easy yet they put a 100.00 hold .for no reason. I will not use them again. However they were nice .
deborah vEmployee told me I didn't have to do anything but give him the rental keys and it would be returned...he never entered it in ..so i was charged 188 dollars for a three hour rental that.. I contacted the store they said they would fix it...but I still haven't received the 116 dollars owed back to me....
Rodney JI was last second routed to a neighborhood dealer who then cancelled the lease of my dolly as he didn’t have one. Then had to drive back to the original location I was given to get my packing material. Was then told by those U-Haul employees that they had the same truck I got at their shop so I drove 40 miles there and back for no reason and had to spend more money to purchase a dolly from them. Will not be using U-Haul again if this is how they schedule things.
Evan LMake sure the truck has been cleaned on the exterior. Make sure the amount of gas that has been recorded is the actual amount that's in the vehicle's tank. I was shorted a half of tank. Recorded 3/4 but only had a 1/4 of a tank. The price I was originally quoted was changed in the process.
Destiny H