Checking in online to rent the vehicle was difficult and took over a half hour. We then returned the truck well within our time limit and woke up to a text two days later saying they were going to report the vehicle as stolen if not returned asap though it had been returned days ago.
Nathan D
North Park Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grand Rapids, MI 49525
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Customer Reviews
- 2.0 Average Customer Rating
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Our truck was not inspected before rental. It had a broken oilf filter that leaked all the oil out in our first 10 miles. There was also an appliance dolly unsecured in the back, that we did not order and the back was not swept out from the previous use.
Elizabeth EThere was no ramp which was not told to me before or at rental. Made it very inconvienent.
Adam JMy experience had more to do with the process of picking up and dropping off the truck. The website kept glitching/timing out making pick up take 45 minutes and dropping off. Also the locations "parking lot" was filled with over grown trees and weeds making parking a 15 ft box truck difficult.
Michaelwyn KI scheduled an 8 am pick online for this location. I got there at 8 and they were closed, not opening until 830. They finally opened at 845 and left at 915 (a full hour behind my schedule). Also, I ordered furniture pads, never received them. I notified Uhaul of this three times via email, but still got charged for them.
Rob T