I asked for a receipt and was directed to the office upstairs. When I got to the office the fellow there took out his phone and told me he had something to discuss with me. He proceeded to show me a picture of a bug spattered section of the truck above the windshield. He said I had returned the truck dirty. I was honestly incredulous. We had just completed a nine hour drive, returned the truck two days early, and I was being chastised for bugs on the truck! I asked him what he expected me to do about that. I couldn't even fully reach the windshield to wash it and he expected me to clean the bugs off the truck above that? I asked him if I was supposed to take it to a truck wash before returning it and he didn't have an answer. He said something about me checking my U-Haul contract regarding cleanliness. To clarify, the inside of the truck was immaculate when I picked it up and when it was returned. He told me he wasn't going to charge me for returning it dirty. I would guess not, I cannot even believe it was a point of discussion. I must admit, after a big move and a long drive, it was a very unfortunate way to end the trip.
Matthew S
Mikes Lube N Clean
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grande Prairie, AB T8V0S5
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Customer Reviews
- 4.5 Average Customer Rating
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I dropped off after hours, none of these questions are relevant.
Patricia STruck sounded like it was going to explode Truck shifted horribly Truck was extremely beat up Truck had no power Truck had so many bangs and rattles I couldn’t hear myself think Luckily we were using it around town. If I was about to travel to a new city I would have refused that pos. You charge me a daily fee, then charge me per km. Then you charge me for the gas I used? Wtf is the point of the dollar a km charge then? Charge one or the other Don’t think most of this is on the location I picked it up from, mostly U-Haul itself. Definitely not renting anything else from them again
justin rNever towed a vehicle before. The staff hooked up the trailer for me and I was able to see the online videos for instructions. Was super nervous towing my GTI with my Jeep but everything went smooth. And all at a great rental price!
Michael BEverything went well, no complaints.
Shane L