I made a reservation 10 days in advance. The day of the rental, the rental location was changed twice. This location (the last one) was not convenient for my pickup or delivery. I was told that I could not return it to my preferred (original) location without a $100 charge. My rental time was supposed to be 7 pm but the time on rental agreement was input at 6:30. I returned the trailer at 6:01 pm and the business owner was driving out of the parking lot as I entered. He told me to drop the trailer in a certain area and then drove across the street to a gas station and watched me unhook the trailer in the pouring rain. They knew my return time was at 6:30 but closed the store and was leaving the premises. Probably would have claimed that I didn't return it until after hours and charge for another day. I will find another option the next time I need a trailer or truck for moving.
MERL B
A Beauty Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greensboro, NC 27406
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Customer Reviews
- 3.5 Average Customer Rating
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Excellent experience!
DONNA TVery helpful and understanding of my situation and exceeded my expectations
Tabitha FNot good. Representative was somewhat confrontational and it smelled like dirty diapers.
Caitlin CThe store smelled terrible and the people seemed bothered that they had to help me. He walked outside to look at the truck and saw someone in the parking lot and pulled them into his store. They sat behind the counter and talked and never said a word to me. I had no idea if I was done or needed to do something else so I stood there while they had a conversation. Finally another person told me I was good to go and asked if I wanted a receipt and was visibly irritated when I said yes. I would never rent or drop off at this location again.
Matt A