I reserved a truck online. I was in thr process of moving from Greenville to Dallas. When I got to the place to pick I the truck, I began discussing the price of mileage with the person at the desk. I asked him if I could just do one way and drop the Uhaul off in Dallas. He told me "no. That option isn't available ". So, I moved my things to Dallas and came all the way back to the store to drop the truck off. While waiting on my ride back to Dallas, he tells me that I could've rented a bigger truck and did a one way drop off. I don't understand why he didn't offer that at first BEFORE I spent all the extra on mileage to come back to his store?!?!?!? Why not offer me the larger truck at first? I'm still very upset. With mileage and gas, I spent an extra $150 on this truck.
CHEQUETHIA S
99 Cents Plus Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenville, TX 75401
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- 4.0 Average Customer Rating
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Couldn’t have been better
DANNY HThe drop off location had an open sign, but nobody was there. I called the number on the door, and the person who I presume was the owner sent me to another location and insured me that I would be taken care of and get my cash deposit refunded. When I showed up at the other location, the man working, did not know how to deal with parking or unhooking U-Haul, he did not want to give me my refund because he said he was just doing his friend a favor. It was literally the most unprofessional situation I had ever been in!
CORTNEY GThis rental experience so convenient and so easy the owner was very sweet and helpful. Most definitely will recommend to family and friends
LEGACY PDon't charge someone's account 3 times. Also when I asked I was told if I didn't use the miles it would be reimbursed to me. That didn't happen. I have one charge for 343, one for 50.36, and onr for 50.38 something isn't correct.
LATECHIA M