At this location the people working there were very pleasant and nice. However online it let me book a dolly, and there was no dolly at this location. I also wanted a one way rental but did not realize the vans could only be dropped off at the location they were picked up from. As a result, I was instructed to go to Speedvale with the van, where they could reverse the booking, and get me a dolly. However, they told me they could only rent me a dolly and not swap the van for a one way truck. So I had to get a separate contact for the dolly, bring the van back to Fife and they would switch the van to a truck. This back and forth ment picking up the equipment took 2.5 hours. Then I could not drop off both the dolly and the van at one location. I also called twice for help and information on the phone was different from what the reality was when I went inside or dropped off the equipment. Your employee were nice and did the best they could. However, your booking system was not clear for what was available at which location, and that lead to this mess. Your employees did the best they could, and I do not fault them. However, because the booking system was so difficult to use and rectify mistakes, I do not think I will be using uhaul again.
Olivia R
Hasty Market Fife Rd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Guelph, ON N1H7N8
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- 2.5 Average Customer Rating
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The service was quick, the equipment was clean and very convenient, and the agent was kind and patient, which I really appreciated.
FRANCOISE NI am writing to formally dispute the fuel charge applied to my recent rental (Contract #79781683, June 30, 2025). Your receipt shows I was charged for 42 liters of fuel ($71.62). This is clearly incorrect. I drove only 19 miles during the rental period, as shown by the odometer readings: Pickup: 37,657 miles Return: 37,676 miles The fuel gauge was almost at the same level when I returned the vehicle as it was at pickup. A charge for 42 liters is not justifiable for this minimal distance traveled. I request an immediate review and reversal of this charge. If this issue is not resolved promptly, I will escalate the matter to U-Haul’s corporate office and file a complaint with the Better Business Bureau (BBB) if necessary. Please confirm receipt of this email and advise on the steps you are taking to correct this error. Sincerely, Md Badal Miah
MD Bexpensive
Harwinder S