Having to download the app was cumbersome and took a lot of time I wasn’t expecting. My initial rental was for an actual U-Haul location so I could easily pick-up/drop off and ask questions at the desk etc. The workers at the car wash were nice but they admitted they don’t know much about U-Haul and kept referring me to the app. I had to reach out to the chat for help. I had issues getting a code to get the key, uploading photos of mileage in the app and there was never any info about refilling gas until after I was back with the truck to return. A very unclear process. It took me 30min to actually pull off the lot. Also the change of the new pickup location threw my schedule off as well. The initial location was walkable. This combined with the issues I had picking up caused me to return the U-Haul late.
Dorthy O
Hectors Car Wash On North Ave
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Chicago, IL 60185
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- 4.0 Average Customer Rating
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Awesome
Daniel FFriendly staff, great place!
Debra G