The man at the teller was very helpful and guided me on his lap top to fill in the info I needed. He was very courteous!! Highly recommend
DYLAN H
Big Bear Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hamilton, ON L8P2S1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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After giving this experience a higher rate because I was trying to be a kind customer to small business owners, assuming they were doing their best…… I ignored the missing equipment on the truck including a proper lock latch. I ignored the mess left in the truck, and I ignored the just below 1/4 tank of gas when I picked it up, because it seemed like an easy transaction and they seemed so friendly. I trusted their fake kindness as a trust worthy business until I received the charges on my card…. I was told it would be $39.45 to rent a truck online and that amount was charged to my card. My original reservation was quickly sent over to Big Bear at 417 Aberdeen because the lack of trucks I requested for that day. That’s all fine, it was closer to drop off the truck to Aberdeen anyway, so no issue there. I picked up the truck and was told an additional deposit of 125 would go on my card - no problem, pretty standard; also what can I do, I need a truck. the clerk clicked over numerous spots till we got to the signing. I should have asked more questions but again, silly me, he seemed so nice. I drove 11.8 km with the time I had the truck; this was all very close neighbourhoods, yet, some how, my invoice has charged me for 8L of used fuel that was charged at highest rate… 11.8 km is less than a litre of gas….explain to me how 11 km is 8L of gas? I was given no pictures of proof, just an illustration of where the gas gauge was when I dropped it off. I was charged over $113 dollars for using a truck for less than 4 hours and driven 11.8km… ya, Im pretty angry that someone thought it was okay to lie and steal from a customer. When I realized what happened I made a complaint. I was treated like a criminal. I was dismissed and treated with such disrespect. I have never had a problem with U-Haul in all the many times I’ve used them, but after this, I will never use a U-Haul again! Disgusting!
AMANDA Ccheck tire pressure, windshield washer fluid, accurate gas readings, clean interior before rental
Reid FI never ever leave any sort of bad review because I’m 20 and I understand how customer service jobs are hard sometimes… but I ordered the truck for 3:30 and didn’t get it until 3:55. They were so rude. I’ve gone to other u hall locations and they ate all fast and amazing. This was terrible. It was so frustrating. I will never go back.
HANNAH GEverything was good
Goldengift O