The entire rental process was a nightmare. After securing a reservation at one facility, it was abruptly changed to another facility much further away. The representative who informed me about the change was dismissive and indifferent to my inconvenience. They didn’t care if I canceled the reservation or not. When I finally picked up the van, it was filthy, with food and garbage left inside. I had to clean it myself. In the end, it was a horrible experience. The area manager did offer compensation for my troubles, but it was more trouble than it was worth.
SETH N
The Phone Spot Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Haverstraw, NY 10927
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- 4.0 Average Customer Rating
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The representative was extremely kind and understanding. He showed me how to install the equipment correctly as he did it. my hitch sleeve had a dip in it, which she told me wasn’t as safe so he allow me to use the one he purchased through U-Haul to ensure safety during operation; if it hadn’t been for that, I would not have been able to rent and complete the task I needed to yesterday. Ali was a true gentleman, and you should be proud to have him representing your company.
robert R