You need to stop doing business with this fraudulent place. I expected to see an employee, but nobody was there when I pick up & dropped off the truck. Everything was done by phone, the worse came up when I was charge through my credit card with false bill details such as reporting the gas tank was empty when I returned with a quarter of tank. I personal recommend to do business with a local U-Haul station where you have better attendance.
Roberto C
Double R Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hayward, CA 94541
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Customer Reviews
- 2.5 Average Customer Rating
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This has nothing to do with the location itself which was great but my reservation location was changed with no notice to me I took a Lyft to the location I initially reserved too only to find no vehicle assigned and spent 30 minutes on the phone until the other location called me because I had not shown up
Eduardo SU-Haul was dirty both front and back side. Did not receive a code for the lock box until I had called and during that called there was no mention of being refunded for the dolly that was not in the U-haul. The U-Haul also had no gas due to it being siphoned
Madison DFurniture dolly, utility dolly, and Furniture pads were not included as ordered. Less than half a tank of gas. Once the key was received no instructions on where the truck was parked, had to walk around the block to find it.
Ruben B