First I receive a call the day before stating the location has changed to another town. Which was 30 minutes away. We get there and have issues with the code because the code in the app is not the code to the lock. Uhaul rep. had to call the guy to get the right code. Then the tow for the vehicle was in a different location. The guy that worked in the office was rude and the office was musty. He was resdy to go home turned the closed sign in my face right when I walked up to the door at 545 but office doesn't close til 6. Then comes to the door and say I have 5 minutes to explain as if he raised me. The locations in Arkansas are trash because I've used uhaul before in Texas and never had this issue.
Talesha Y
Melder Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hensley, AR 72065
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We reserved a truck to be picked up in Pine Bluff AR but they rented all of their trucks forcing us to drive 70 miles one direction RT to pick up a truck then 15 more miles each way to go to Pine Bluff to pick up blankets and Appliance Dolly because Carl Moren Rd location is just someone’s yard unmanned!
RONALD DI was charged $5.00 for gas and I am disputing that charge.
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