We went at 8:30a to pick up the UHaul. The lock was very difficult to open (possibly due to cold). Once we got it open, the truck wouldn't start. My daughter called the roadside assistant, who said he'd be available in 45 minutes. In the meantime, we had the hood to the U-Haul up and went to get a coffee. When we got back, thankfully, there was a person from Jimenez there. We explained what was happening and between him and the roadside assistant, determined the battery was dead and it would be another 45 min to get a battery. I heard another U-Haul start and when I asked the person from Jimenez if we could just use that one, he said it was bigger. After explaining we were already 1.5 hours behind schedule because of the original U-Haul, he finally relented and let us have the bigger one for the same price. Since he was willing to make it right, I would definitely recommend this location, but point out our issue. We were very appreciative of the bigger truck!
Jennifer M
Jimenez Detailing And Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lafayette, IN 47909
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I rented a toy hauler, the lot was a little narrow and crowded made it somewhat difficult to maneuver the trailer around especially when returning. Trailer was top notch and worked great. Price was very economical and the Jimenez staff was very helpful!
Robert KNot try to charge their card 71$ after they already paid you .
MICHAEL HMaybe some signage to where to drop off your trailer. I was lucky enough not to pull around to the back where the office was with her. There was only one way in one way out so we’ve been very difficult to back a trailer around the corner if I drove back there..
DANIEL SThey did not have any equipment dollies, I had reserved 1 dolly, it was quite an inconvenience to drive to the main Uhaul (using the Uhaul truck, adding unnecessary miles) to go pick up the dolly I had already paid for
KADIR O