Help to resolve your customers problem. Fortunately a passerby opened the gate at this location so I could leave rental. When I called at arrival after hours. Which I was never told some locations don’t allow 24 hour drops. Using key return if not open. Sing on gate says manager in duty across street. Call number, lady states no 24 hour drop. I asked if anywhere near by. She says call 1800 U-Haul. While calling passerby let me in. Left vehicle thankfully. Didn’t have a ride the next day. I’m new to the area don’t know anyone. Considering im renting a uhaul. You would think you would have some consideration and maybe make it a welcoming experience. Already overwhelmed with the move and expenses. You charged me $96 for the blankets and when I asked can I bring back tomorrow since the renting location actually was kind enough to give me the rental for an extra day with no charge. Which I didn’t use because I didn’t have a ride if I had used it. Renting location should know if drop location is 24hr. Your app is miss leading as well as it says 24/7 drop off. I’ll rent a cargo van from hertz or enterprise before I use U-Haul service again. Make this right refund the $96
ANTHONY V
Sherlock Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Holly, MI 48442
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent experience from making the reservation on the ap, to picking up the truck, communicating & dropping it off. Everything about Sherlock was new, clean & professional, will absolutely use them in the future.
RICK HIt's extremely inconvenient how they don't have overnight drop off for U-Haul. They literally shut their Gates at 6:00 and don't open until 8:30 in the morning it should be known at all locations.
KELLI HDon’t misquote the price my grandb
TIMOTHY DSuper easy rental and return process, fair price, good equipment, friendly staff, and a very clean facility!
JOSHUA S