The young man helped me when he saw me struggling with the appliance dolly! I was grateful!
NICOLE M
New Frontier Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hot Springs Village, AR 71909
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Dropped off after hours - no personnel on-site.
Gregory PI am submitting a formal complaint regarding a U-Haul rental that resulted in significant safety concerns, service failures, and out-of-pocket expenses. I reserved a 10-foot truck with a car dolly on March 7 for pickup on March 22. On March 19, I was informed the pickup location would be closed. After multiple calls, I was told I would need to travel to Little Rock to retrieve the equipment, which I declined. I adjusted my pickup to March 21, but on March 20 was informed that no 10-foot trucks were available. I was required to accept a 20-foot truck or cancel. At pickup, the reserved car dolly was also unavailable and was replaced with a full car trailer, increasing both weight and fuel consumption. During my trip on March 23, the vehicle developed serious mechanical issues, including loss of air conditioning, abnormal RPM surging, and engine noise. I reduced my speed to avoid further damage, which delayed my arrival and disrupted scheduled unloading arrangements. The following morning, I discovered a significant oil leak that had covered my personal vehicle and the trailer. A technician confirmed the truck had lost its fluids due to a failed seal and required towing. Despite this, I was incorrectly advised that the truck could be driven. Additional delays occurred due to dispatch errors involving incorrect vehicle information. This vehicle was not in a condition suitable for rental. The situation created unnecessary risk, delay, and expense. I incurred approximately $400 in fuel costs, along with additional cleaning and repair-related expenses for my vehicle. All documentation and photos have been previously submitted. I am requesting appropriate reimbursement for the increased costs, equipment substitution, and the unsafe condition of the vehicle.
Penny FLady working at location refused to come back to the office to help. She was to busy spraying weeds on property and would yell across the parking lot fenced in area
Melissa WVery helpful
James W