I reserved a dolly and furniture pads with my Uhaul and neither of these were included in the truck like they were supposed to. After calling customer service I was told to drive 20 minutes into Houston to another location to pick up my missing equipment. Once I got to the new location they turned me away and said they did not have any furniture pads or dolly's that they could give me. I reserved this equipment a month in advance and was sent on a pointless trip out of my way just to be denied and not get the needed equipment.
Brandon B
Dreamlite Productions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77047
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Customer Reviews
- 3.5 Average Customer Rating
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We dropped off on holiday so location was closed (no interaction with employees). I have no opinion on the personnel or the interior of the store. The following thoughts are based solely on the physical layout of this location. The drop-off location in Houston needs roadside signage. We drove past it and Mapquest was only way we could find it. A vinyl 4’x8’ sign tied to a handrail with vehicle parked in front of it is effectively no sign invisible. It only gets worse when the building is offset from feeder road by 100’. The only thing that stood out at this location was your competitor’s store , Enterprise Rental, which is located in same small shopping center. I am more likely to rent from the Enterprise store who have invested in their business and have a fleet of different rental options available at this location.
EDWARD BI arrived just before 9:00 am - my pickup time and their opening time. At 9:15 still no one there so I called them. He said he was off-site and walked me through the after hours pickup. After several attempts, the key was not in the box. He had me open the drop box again, after several attempts I finally got it open and the key was there. It was almost 10:00 by the time I was leaving the parking lot.
DAVID Swaited almost an hour to be able to obtain truck because key was not available and dolly wasn’t as well
Rolanda MYeah everything was good I will be back to rent a truck
hugh k