My issue was not with this location, my issue was with my reservation as a whole. I reserved a vehicle for one way drop-off. I get to location and I’m told this vehicle must come back. We try to search for other vehicles to no avail as I’d needed a 15’ truck. With that, I’d already made plans for multiple pick-ups that could not be re-arranged AND as my plans were to drive one way, I was forced to pay additional fuel, additional mileage, and alter all of my plans to ensure I could get the truck back. I was highly disappointed and very upset with the amount of extra money spent. I’ve called, customer service to resolve the matter, however, I have yet to receive a call back. The amount of money I’d spent because of U-hauls error is disturbing.
GREGORY D
Postal Plus Shipping
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77083
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The guy who handle postal and shipping including u haul, doesn’t know anything about his work. I waited 1 hr to get truck.
Md MThe truck need maintenance. Hot air blowing in from engine block, truck timing belt is loose. The truck smell like pee and it is dirty.
Carol P