Inform the customer the process of returning rental back when office is closed. I was to bring the rental back at 7:00pm. I was at the office at 6:57pm and the doors were locked, no one insight. I had no clue what to do at the time, I began to panic as I did not want to be charged for afterhours. I called the 800 hundred number and no luck. As an out of stater I was puzzled and in a stage of worry. Luckily for me another customer was returning their rental and helped me out.
ELIZABETH G
Kefi Spaces LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77024
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They were fast, friendly and very helpful I was in and out very fast I will definitely be back!!
ERIC JMaybe give customers instructions on how to return keys and the location of the Dropbox. Also not give misleading information.
LASHA HSmoothest U-Haul pickup I've ever had! Front desk employee was so sweet.
Penelope ATaking less pictures of my driver's license for verification. I kept getting an error but it didn't say why until I spoke with an agent and it would be an easier pick up process if a live customer service person was at this location.
Thomas M