When someone reserves for 7am make it for a location to pick up at 7am. I was able to change to 24/7 so I could pick up early, when I arrived to pick up my app still said 10am pick so had to get that fixed. The dolly I told the person on the phone to reserve was not with the truck. I was told to go to a different location to pick up a dolly, had to go to 2 different stores before getting a dolly. I was also told on the phone if I returned the truck a day early, which I did, I could get some money back since I didn’t use for 2 days. Nope could get anything there either. The truck itself had an outlet to charge my phone, did it work? Nope. Does u haul care about their customers? Certainly not.
Benjamin D
Lavish Living
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77004
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very helpful location came out and assisted with everything I needed
SETH PThe site is not well maintained, ramshackle building, dirt driveway, no room to maneuver vehicles. The trailer was unsecured. Two dogs on chains at the back of the property. No personal on site. Had to call to find out which trailer to get, was advised to hook trailer up and take photo and attach to text message. Had to obtain a wiring harness from another trailer. No safety inspection done.
Manuel MVery friendly location was open late to help me with reservation
Steven MGreat service
Roberto D