Uhaul Dealer informed me that the QR code on the receipt would allow me to change my drop off location once I figured out which would be closer for me once I got back but it was only for roadside. No big deal but once I figured out how to change my drop off location Sunday I was unable to because the national call center was closed at 5pm which I should have been informed about so that I could have taken care of it on my way back to Texas. Instead it became a huge inconvenience for me to try and do Monday since I have a business to run and we were slammed all day. Which is why I wanted to drop it off Sunday while I had time. I don’t mind waiting my turn when I show up places but being told to wait so that he could help other customers and rushing me to pick a drop off location when I asked him to give me a couple minutes to figure it out and picking a location that was next to my house in Wylie where I live vs where I was trying to drop it off in Melissa that’s 45 minutes from my house. All I needed was for him to be patient enough for me to figure out how to make the rental work for me or at least give me correct information so that I can change things on my own! I am not impressed at all with this locations business practice at by any means. I rent from Uhaul on a regular basis and I have never had a bad experience until now!
AURA D
Frk and Sons LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hugo, OK 74743
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
All good. No issues
Guy M