Asked for a truck for 9am, however, location for pickup was changed from my preferred rental location to one that didn't open until 11am. Was directed to use lockbox to retrieve truck keys. Lock was difficult to open, after repeatedly trying unsuccessfully to get the lock to work I called the owner and he sent someone to open the lock. Truck was dirty (had to sweep it out before loading furniture), had only 1/4 tank of gas to begin trip, and a/c wasn't cooling very well. Will not rent from UHaul again if I have to use this location.
Hope F
Kwik Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, TX 77320
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Customer Reviews
- 3.0 Average Customer Rating
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I dropped truck off with the same amount of gas as I picked it up and was charged $10 for fuel charge
JASON CThere was no one at the site during office hours. Delayed our getting vehicle by over an hour.
Michael KLocation was closed on the day of return, which I was made aware of when the location was selected, check-in was smooth. No issues.
Joe SThe drop off location was an oil change place I think. They had one very small sign in the front of the business. Almost missed it twice. Other than the one sign I wouldn’t think it was even a uhaul location. I couldn’t imagine them having trucks available if someone needed one because there was no room on their lot. The parking lot was pretty full with normal cars but thankfully there was enough room to pull the big 26 ft truck in and park. There was no other trucks there, just two car dolleys I believe they are called. I called and got no answer. They were already closed by 7:30 ish which I do understand end of day but still.
samantha k