The guy who helped us was very friendly and professional
JONATHAN O
Idyllwid Laundry
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Idyllwild, CA 92549
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Customer Reviews
- 4.5 Average Customer Rating
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What to improve is customer service? Well, it was not pleasant - at all. Don't get me wrong - the rental truck was splendid... it was the bad behavior of the agent that left me with a sour taste in my mouth. Rather disappointingly, upon arrival to return the rental (several hours ahead of my appointed time) I was asked to wait in an empty office while the agent had a casual conversation away from the desk in the laundromat. After a significant amount of time waiting alone, I re-presented myself in full view of the agent who was still in conversation in the laundromat whom at that point seemed to show only contempt for me as a customer. In point of fact, I had everything in order to make an expedited drop off and could have just submitted this paperwork for return and the key to a drop off box - but I deferred (my mistake) to the agent to wait ... again for him. This was frustrating to say the least. Upon handing him everything he needed (i.e., key, paperwork etc.,) I turned to leave only to have him say, (and I quote) 'Stay here until this truck is processed'! I was stunned. It was not a request - it was said as a command. Hardly polite, nor professional if you are asking me. 'Why would I need to stay? (I exclaimed) The reason he gave was that - perhaps my card would be declined! I countered with - he has all my information - and I needed to leave. If there was any problem with my card he could simply reach out and we can sort it then. He insisted a second time - I stay while he processed the return. How can he insist on this when others leave the key in the drop box - when they don't have to remain for his processing.... are they not likewise also potentially having the same 'declined' credit card as well? I am really trying to understand this. It seemed like an un-needed power play. It had no hint whatsoever of common courtesy or client relations as I understand them. If this is how you train your agents - it is a very poor ambassador for your brand as to how to treat clients with a modicum of good manners. I have to say it has quite soured me on every using U-haul again as a vendor. Sincerely Libero A. Di Zinno operations coordinator Living Free Animal Sanctuary 54250 Keen Camp Rd. Mountain Center, CA 92561 (310) 435-7435 tonyd@living-free.org p.s. I shall not anytime soon be recommending U-haul to any of my extensive network of colleagues, clients or friends.
Libero DNo one was available as I returned after hours. However I have used this U haul center before and they are helpful. It would really help if they offered an external WIFI as the cell phone service is weak. It took an age to upload photos of the returned trailer to the Uhaul app. It’s not exactly clear on where to drop off the trailer so I parked it opposite the office next to two other trailers. I hope I did the correct thing. This place shares with a laundry and the surrounds are a little “rustic”.
ROBERT MNo suggestions.
Michael BThis location is the best U-Haul location I’ve ever used. They are very organized, prompt to get you into the rental and the U-Haul truck are always clean and ready.
JOSEPH S