I ordered a 26' truck and was informed the day before that the 26' was only available if we wanted to drive 60 miles to pick it up. The biggest available was 21'. I agreed hoping it would all fit. It didn't. I lost over 200.00 in furniture and personal belongings. I won't recommend U-Haul to anyone.
ADAM F
Jones Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46219
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Uhaul had a leak in the back that caused rain water to get in and soak boxes & clothing
Adrian TYoung lady at front desk was friendly, but did not dress appropriately. She was wearing a very low spaghetti strap tank top where you could see excessive cleavage, especially when she bent over to fill out paperwork. Also wearing basketball shorts, ninja turtle socks and slide sandals. She looked like she just rolled out of bed, not ready for work. We thought she was a customer waiting for a truck, not an employee. Jeans and a U-Haul tshirt would be expected at minimum, or even office attire to increase professionalism. What she was wearing was definitely unprofessional.
Alicia HNothing! The truck was spotless! The rep was friendly, showed us how to use the equipment, showed us the stickers for damage, gave us all the information we needed for a successful move! She went above and beyond customer service - so refreshing!
Melinda KDebra provided excellent customer service and the rented equipment was top notch. Keep doing what you are doing!
THOMAS M