Their business hours states open till 5pm but no one was there and says someone can be there by appointment. What’s the point of having business hours when no one is there. Guy shows up asks for the keys with attitude. Asked him for a final receipt and he said he doesn’t do that. I had no help returning or finalizing the drop off until I figured it out on my own while the guy they sent was so rude. He tried to justify all of his attitude by stating he’s not getting paid for that. I will be looking for other truck or companies going forward. Absolute disgrace of customer service and no human empathy.
HAIK K
Towmedic Transport
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indio, CA 92201
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Customer Reviews
- 3.0 Average Customer Rating
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There needs to be additional signage, indicating where it is safe to park the truck
Sean FTwo of the tires needed replacement, called in and R&R towing came out to Borrego Springs and replaced tires. On reaching Calgary the selected drop off point could not accept trailers and sent me to a larger location. The new location did not record the drop off at delivery. This was sorted out later
Bruce BNo one at the location. Communication only by phone and keys left in truck. Would have been useful having someone there to go over a few things
JOHN BA seamless experience. Thank you.
Robin B