I rented the truck to be picked up on a Sunday, so there were no personnel present; however, the process was easy and self-explanatory, so we did not have any problems.
Lori P
Bams Automotive LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, AL 36265
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Customer Reviews
- 4.5 Average Customer Rating
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Be open during posted business hours or leave notice on the door of closure. I requested in person pick up and waited unnecessarily. When I called to find out how to get the key (a truck had not been assigned to me in the app to do mobile pick up) the lady didn't have a clue where the key was and had to physically show up to find it. The lady was rude and unprofessional when I asked questions about the rental. So 45 min later I'm on my way, This wasted my time and money spent on movers that had to wait on me because of this business' lack of professionalism.
Tracey FAll was good but after using it they try to charge me extra for sum that wasn't explained...but other than that was good and will use again if I had to...make sure things r explained and understood..I understood everything I was told and went by what I was told but was tried to be made to pay more money after I returned the truck..not my fault it wasn't explained right so I will not pay anything extra that was trying to be charged...
VINCIENT BI wasn't happy with the service and then they lied about the truck not being clean when I returned it. They threw items in the back of the truck I didn't own and took pictures of them. The place I rented from was somewhere you want to go. It's out away from town. It says it's an automotive place it's more of a junk place. The uhaul was across the road with a storage bldg. Uhaul is getting to where anyone can have a uhauls for you to rent and people need to be careful. I didn't choose this location. Even the location I chose when I got there. It had 1 uhaul and storage bldgs and was next to and old mobile home that looked like it was safe for anyone to live in. I was very disappointed and won't rent from uhaul again
Danley FEverything w as s fine
DOUGLAS D