I had an appointment for 8 AM and no one was available or contacted me, I was told to come back at 10AM and when I returned no one was available. Then it took 20 minutes trying to get a hold of the person in charge. I only used the vehicle for 1 hour, your data sheet shows I returned it later than I returned it, I did not receive any paperwork or documents until after I returned the truck. The hand truck you charged me for wasn’t even present or available. The truck had less than a half tank of gas, you asked for before and after pictures after I had already returned the truck. The complete process from beginning to end was unsatisfactory and not like the U-Haul I used to know and use.
William S
A To Z Quality Collision & Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32226
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Poor customer service do not use this location
Rick BZero idea or direction where to park. No personal was present. Plus was the app worked correctly and able to take pics. Convenient location near my home.
STEPHANIE LI called ahead and told them when to expect my arrival...when I arrived, the office was locked. I walked around and found someone who told me he was out to lunch from 1300 to 1400 (my confirmed arrival time was 1330). I called U-Haul help line and was told someone would assist me shortly...this did not happen. I again called U-Haul help line and they in turn called the location and someone approached us to let us know help was on its way. All-in-all, I waited one hour. When the employee arrived, he told me his boss had sent him elsewhere on a task. I asked about my pick-up time and he stated "I know, but my boss directed me elsewhere".
Charlie EThere was no attendant on site waited over 1/2 hour for help, door was locked and had to call corporate number for help,
david b