I had an appointment for 8 AM and no one was available or contacted me, I was told to come back at 10AM and when I returned no one was available. Then it took 20 minutes trying to get a hold of the person in charge. I only used the vehicle for 1 hour, your data sheet shows I returned it later than I returned it, I did not receive any paperwork or documents until after I returned the truck. The hand truck you charged me for wasn’t even present or available. The truck had less than a half tank of gas, you asked for before and after pictures after I had already returned the truck. The complete process from beginning to end was unsatisfactory and not like the U-Haul I used to know and use.
William S
A To Z Quality Collision & Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32226
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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I called ahead and told them when to expect my arrival...when I arrived, the office was locked. I walked around and found someone who told me he was out to lunch from 1300 to 1400 (my confirmed arrival time was 1330). I called U-Haul help line and was told someone would assist me shortly...this did not happen. I again called U-Haul help line and they in turn called the location and someone approached us to let us know help was on its way. All-in-all, I waited one hour. When the employee arrived, he told me his boss had sent him elsewhere on a task. I asked about my pick-up time and he stated "I know, but my boss directed me elsewhere".
Charlie EThere was no attendant on site waited over 1/2 hour for help, door was locked and had to call corporate number for help,
david bThe place closes at 6, but we got there at 5:15 to drop the truck off and they were outside locking the gate. After he got an attitude and opened the gate, he directed me to where I should park the truck. After parking the truck, he asked for the keys, to which I asked if I needed to take pictures of the truck to upload. His response was "take pictures or don't, I really do not care" and grabbed the key and walked away. Then, I had to figure out what to do by myself after that, to which I just said screw it and left. This was not a good experience because I had no clear instructions provided to me by this guy.
Elijah T