I would like some reimbursement for this rental. The location I had scheduled for pickup was changed that morning I was supposed to pick up the truck. The new location I went to was unaware that I had a reservation. I was there for an extended amount of time just trying to pick the truck up. It had 1/16 of gas in the truck. I chose a specific location because I would be dropping the truck off at night. The new location I had to go back to was in a very unsafe part of Jacksonville. I was very disappointed during the entire process.
Steven C
Exxon Tiger Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32211
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Customer Reviews
- 3.0 Average Customer Rating
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Not organized, location was not safe, truck had an oil leak
Marlon MProcess went smooth.Reserved online and was ready on time
Ralph WTo start, the pick up process took almost an hour from the time I arrived. No one at the location knew how to do the paperwork. Once I received the key to the truck and started going over it I found it had been smoked in, tobacco and marijuana, there was loose tobacco all over the floor and ash in the cup holders. It smelled of cigarettes and marijuana. I had to purchase some spray to neutralize the smell. And the back was dirty from previous customers. Also the mileage was over what was in the system. The engine ran rough as well. I would like to speak to someone, not associated with this location, about this rental please.
Kenneth FTruck was dirty when I picked it up. He didn't do pre-pick up inspection. I was charged for a 20 foot truck when I rented a 15 foot truck and the check engine light came on during my return trip causing a lot of stress. Very very poor experience.
PENELOPE E