The rental itself was fine - it did the job. The pick up and drop off was changed from my original location to this smoke shop because of cargo van availability. The person was ill prepared to help get our rental. Even with an existing reservation, it took 20 minutes to get the rental keys. The laptop they were using was about to lose battery - it was questionable if we would be able to finish the transaction. It was very weird to be in a smoke shop/gas station to get a rental, and they had to pause multiple times to assist customers since they were the only one running the shop and Uhaul rental. I had several questions about the rental, and I was not sure they were answering honestly - they just wanted me to get out the door. The system even had incorrect data on the van mileage - we had to manually adjust this so we would not be charged incorrectly. I would not recommend this location.
Sydney B
Mouna Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32211
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Customer Reviews
- 3.0 Average Customer Rating
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Give me my money back. And shut this crackhead place down.
JEFFREY TThe dolly wasn't there and the shop owner had nothing to give.
Jennifer CHave the representatives be more helpful instead of walking away. Make sure everything that was reserved was there. I had to ask for a refund on the dolly that wasn’t in the truck.
Sarah AThere is need to let the customer know that everything is done online, I spent all out of time on site getting the app and logging in , if someone is computer/internet challenged they won’t make it , but it’s a wonderful humanoff system that worked perfectly well, I love it
George a