I was very disappointed with U-Haul. I reserved a truck via the app 5 days prior to needing it. The app had me go to one location and they sent the truck out with someone who came early for their rental so there was no truck for me. I spent nearly two hours being sent back and forth between two locations trying to get a truck. I ended up getting a smaller, dirty and not full of gas truck from the Econolodge location. Taylor at the ELLIS location did a good job trying to help me but when others screw up and your system is slow and lacking the customer service fails. A major screw up and a two hour wait for something that did not fit my order and I still paid the regular price. You don’t care about your customer.
Michael C
Econolodge
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jefferson City, MO 65109
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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license plate was half gone, had a flat tire on my return from my destination. Service guy had to come from Rolla which was an hour and half away from where I broke down.
KELLI TA/C wasn’t working. Defrost wasn’t working.
RODNEY G