It looks like they are not going to be a company that will be able to offer UHauls min. ‘standards’ unless they hire another person to work the U-Haul counter, one in the office and one to make sure equipment, trailers and trucks are out the door and working properly. We rented a trailer too and no one was there to check the correct ball size, lights working, to sign the paperwork etc. they just let us go out in the yard and get it… and drive off! Now we are savvy and no what we are doing…, We consider our home U-Haul location Woodard Mercantile in Andover, KS an excellent example…they have taught us over the years everything we need to know when we rent one! We believe the manager should have been there ( he was available by phone) and answered many questions the new hire had! The truck and trailer were not as clean or as nice as we had hoped but they served a purpose! The only issue we have is the charge of fuel! Our truck had half a tank of fuel straight up when we got in, so we went in to tell them and they said they would note that ! When we returned the truck, we made sure we put in more fuel than when we rented it - on our emailed receipt, they showed we put in less than and showed at the half mark. We only went 45 miles and we put in 6.45 gal of gas in! They charged us for 2 more gal. They are saying this truck only gets 5.29 mpg really??? Now this is a beautiful facility- the people are awesome!!! But they need more training or more help to be successful! We were in the facility 40 min to rent our truck, people behind us 20 min and they were unhappy. But this could be very successful organization for UHaul
Darren S
UPLIFT Self Storage 63rd St
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, MO 64133
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Customer service was outstanding! The only thing was that the back of the Uhaul truck, there were some slick spots. I'm thinking the previous user must have spilled some grease or something. I did let the guy know about it and he said he will take care of it. Other than that, I would DEFINITELY come back to this location
MARCUS SCan improve nothing. Rented a car hauler, went to pick it up and unfortunately the battery died in my truck. Derek at Uplift self storage (the u-haul dealer) was very patient and helpful. 10/10 would recommend.
CAMERON LNot lie and say that the truck was returned empty when it was returned with more gas that was in it when it was picked up and charge someone over $142 when they even have pictures of the gas hand when it was picked up and dropped off
ERIEKA MThe gentleman who did my rental was AMAZING! GREAT PERSONALITY! PROFESSIONAL! GREAT ATTITUDE! ALL AROUND AMAZING CUSTOMER SERVICE!
SARAH M