The 20 foot trucks needed maintenance in order to drive. Ollie the small one was available. I rented it anyway, but did not fit my needs. It cost me more money than it should have. The service was good. They need a way to print out a receipt.
JOHN T
Midtown Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, MO 64111
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Customer Reviews
- 3.0 Average Customer Rating
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Worst experience I've ever had. Took me over 2 hours just to get my U-Haul in the morning. 6 different phone calls later, 3 empty lock boxes, different locations and I finally got my Uhual. Not to mention didn't have the requested equipment I needed when having to switch locations. Late to close on house and almost late to get out of previous home. Will be using a competitor next time.
Ritter BThis location accepted my reservation for an electronic mobile app check in and it was meant to be for a one way trip. When arriving for check in at 7:30 am the app said their was no equipment assigned to me. I called the phone number given and when finally connected with a rep I was told they did not set up my reservation correctly. I had to wait until they opened at 8 am and that is when they told me if I wanted the size I requested and they approved, I would have to bring the UHaul back to them even though on my online reservation I put one way. I had to accept bringing it back due it being a Sunday and most UHaul locations are closed. This took away 2 hours of my day due to their negligence. Would not recommend renting a Uhaul from this location to anyone.
BREANNA MTeach your employees the proper steps to book a vehicle, make sure the vehicle is clean and running well (the transmission in this one was terrible and I felt unsafe), I was not told I had to fill up the gas and it was my first time ever renting a vehicle. Also 90% sure it has mice living in it. This location was terrible.
CASSANDRA TI want to be a partner... I loved this whole process
VERONICA S