This location accepted my reservation for an electronic mobile app check in and it was meant to be for a one way trip. When arriving for check in at 7:30 am the app said their was no equipment assigned to me. I called the phone number given and when finally connected with a rep I was told they did not set up my reservation correctly. I had to wait until they opened at 8 am and that is when they told me if I wanted the size I requested and they approved, I would have to bring the UHaul back to them even though on my online reservation I put one way. I had to accept bringing it back due it being a Sunday and most UHaul locations are closed. This took away 2 hours of my day due to their negligence. Would not recommend renting a Uhaul from this location to anyone.
BREANNA M
Midtown Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, MO 64111
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Customer Reviews
- 3.5 Average Customer Rating
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Teach your employees the proper steps to book a vehicle, make sure the vehicle is clean and running well (the transmission in this one was terrible and I felt unsafe), I was not told I had to fill up the gas and it was my first time ever renting a vehicle. Also 90% sure it has mice living in it. This location was terrible.
CASSANDRA TI want to be a partner... I loved this whole process
VERONICA SUnfortunately, just a few miles outside of Kansas City, we started experiencing engine issues. While maintaining a consistent speed, the engine was fine. When the speed dropped or you tried to acclerate, the motor started coughing and would not accelerate until you let up on the gas and slowly accelerated. I informed the drop off location that the engine needed to be checked out. I don't know if they serviced the vehicle or not.
GARY PThe people were super nice but didn’t seem to know what they were doing. I was not able to make any changes to my reservation, and they didn’t have the extra equipment I had reserved.
Brett W