Will look elsewhere in future for a rental. At checkout we spoke with the U-Haul agent who said that it would cost $19.95 for few hours OR one day. The web site clearly explains that the clock is based on 24-hour clock from time of pick-up. The van was picked up at 3:59PM on a Tuesday, At drop-off time was 9AM the next morning, the same U-Haul agent, then said that the vehicle was returned late. That was SOOOOOOO annoying since at pick up SHE advised that it would cost the same for a few hours or a day. The U-Haul website says the clock runs on a 24-hour bases. So I was VERY annoyed with her. She did resolve my concern but left me with a VERY uncomfortable feeling. I have rented other vehicles from other rental outlets and left with such an UNCOMFORTABLE feeling. The truck was returned in a MUCH better clean state than when it was picked up.
DILAWANTEE S
Express Convenience
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Keswick, ON L4P2B4
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Customer Reviews
- 4.5 Average Customer Rating
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The lady I talked to was great. There is one thing - There was $232 put on my visa. The receipt I received when I returned the van, was $202. Maybe it's a timing issue. Other than that, it was a good experience.
HUGHIE CIt was great
SANDRA JThe young man who served us was excellent in every way. I wish to thank him again for his great service....
T-GREGORY JI will recommend that you do the 'paperwork' online. At the counter when you pick up it takes about 20 minutes.
STEPHEN C