Virtually NO SIGNAGE - in a large, shared warehouse space. There is an Iron works and a moving company with signs for their businesses No indication of where to leave truck - I met a fellow renter and neither one of could find the drop box. So we left our trucks on the southside of the building since there was one other UHAul truck parked along the fence line. Called the number on the rental agreement no one answered - no directions on the voicemail about where to leave trucks. Finally after walking around a large industrial site we found a small drop box on the North side of the buildings with the smallest UHAUL sticker I have ever seen. No signs on walls or locked office doors You can do better for your customers. Todd
TODD F
Key West Truck Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Key West, FL 33040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I would recommend if no other choice was available.
MICHAEL BThe trucks and the box for keys should be on the same side of the building, not opposite sides. It's also incredibly difficult to figure out where the office is. Signage is bad. But on the plus side, you can pick up the truck when they're closed.
MARCUS VAs I mentioned to my previous comment, when I picked up the truck the fuel indicator was showing 337 miles to empty, when I return the truck (after the short hair lady, got in the truck and check it, she told me everything is ok, you don't need to do anything), was showing 347 miles to empty, but on my receipt says that you charged me over $7 because there were 2 gallons gasoline short ! What a sneaky way for just over seven bucks... I had the impression that U-Haul wasn't that cheap...
DIMITRIOS PNo one was at the site, and the phone number for the place didn’t seem to work.
Terri M