I asked for a dolly, it was not one in the truck. I called the dispatch and they sent me to the location at 102 veterans I was told one will be there for me to pick up. I get there, no dolly was available. One of the ladies had the nerve to ask if I wanted to buy a dolly. Wtf?!? I spent two hours on the phone and trying to find a dolly. Finally I got one from another location. Very unnecessary driving and time wasting because someone forgot to put the dolly on the truck. And I added extra miles from driving extra unnecessary miles because you guys gave me the runaround. Overall experience was terrible.
Auric W
RightSpace Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Killeen, TX 76543
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Customer Reviews
- 4.0 Average Customer Rating
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Need personnel there to check the vehicle when customers turning in the vehicle
JEFFREY DI dropped off the truck at night
JOSE LVehicle wasn’t clean! Back bed was covered in a strange sticky substance, cabin smelled of cigarette smoke, and was dirty.
Alexander MRightSpace Storage did not have any of the items I requested to include the dolly and half a dozen cloths for transporting fragile merchandise. I would have not rented from that place if they would have told me that before I arrived. I made this reservation almost a week in advance. Unacceptable. This caused me to have to do more carrying than necessary thus causing more strain on my sciatic nerve. The vehicle was approximately 96% full. I noticed the gas meter drop quickly after driving 3-4 miles. After about the 5th mile, the gas gauge appeared to operate more accurately. RightSpace Storage needs to make sure that the truck is 100% full instead of barely touching the full line on the Guage giving the slightest hint that the truck is full when it is not. I cannot recommend this place. I will need to rent another truck next week but this time I will make sure it will not be from that particular establishment.
ANDREW H