Reserved a 6x12 trailer online And received my reservation confirmation. Drove over to their location 2 days before to check sizes and get info during business hours but no one was around. Then called the next day to check again and left a voice mail.no response. So went there the morning of reservation at 8:45 (which i knew they didn't open until 9 00)and hoping that someone would be there.at around 8:55 i called again with no answer and left another message. At 9:10 i hooked my truck up to the trailer and waited until around 9:20 and left.i didn't know if i was supposed to do that or what the procedure was around 9:30 i got a call from a women and she said she was on her way and she would their close to 10.i explained the situation and she wanted me to turn around and that i was basically stealing the trailer. Not once did she apologize for not calling me back,being there when she was supposed to or anything. She said that the trailer was to be returned by 5 and if it was 5:30 or later that she wouldn't be there because she had to leave early. I told her i would probably have it back around 3.i returned a few minutes after 3 and again no one was around. I'm not sure how someone runs a business like that.I had to meet someone outside of Charlotte NC at 11 and i couldn't wait and had to make the decision that i did.very unprofessional and never go back there again.
Mike H
Amplify Buildings LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in King, NC 27021
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- 4.5 Average Customer Rating
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Nothing that I can of. Thanks, Tony
ANTHONY SShe was nice as hell, 10/10
BLAISE MIt was a very pleasant encounter.
THOMAS SOnly issue was the lock on the lockbox was sticky
Christina W