We had just put in $30 to top up the gas and because the drop off location was not verbally confirmed with us and we had to take the truck to a second drop off location the guy said the gas was not enough so we.were.charged extra.
DENNIS S
Ottawa Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kitchener, ON N2E1L9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Worst service I've ever received. First the breaks were pulsing. Then I was quotes 1.09 a mile then was charger 1.92 per mile. Very unhappy. Feel ripped off. Never renting again
GREG CThe lady that helped me listened to my story and ensured I was not over charged for the vehicle as it was not inspected prior to being given to me and had be previously used by another customer minutes before me. She looked at the photos I took and ensured all is well.
Kathrine RInformation on website is not complete. I learned it while at the pick up facility that there would be additional 50 dollars if truck is returned after the 6 hours since the start time .you cam better manage your plans if complete information is available in advance.
SYED MWorst experience ever. First you tell me any U-Haul dealer I can drop-off at so I select one that is a 45 minute drive away from me. After picking up the trailer and loading it you decide later that day or next day to change the drop-off to some location in the boondocks that was a long way out of my way Massey, ON and tried to say that we agreed on that location well bullshit to that. I would have been okay with Sudbury as at least it would have been on my drive back. For a $400+ rental asking someone to drive another 200+KM after driving 600+KM is unacceptable. The trailer had grease all over the hitch and wasn't swept clean as it had grass and dust still in it, but I didn't complain about it as I assumed that was minor. However, the changing of plans hours after a person picks up a trailer is totally unacceptable.
TREVOR F