The vehicle needs mechanical repair as I struggle to control the vehicle as a result of a bad suspension issue on the arm of the vehicle, secondly the fuel system seems tampered with, i had a trip of 10.4m and just as I have to get the gas level back to the level I took it. I bought gas of about 10$ at first the level did not change, I later bought $5 still it did not change all just for a usage of 10.4m. This was bought at a station less than 200m from the drop off point. Thirdly, no receipt was issued, no printout for transaction, not for payment, I dont even know how much I was charged since I used a credit card. This is the worst sales point I have rent U-haul in this Canada. Really disappointed
Olumuyiwa A
Lasalle Discount Variety Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in LaSalle, ON N9J2A8
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Customer Reviews
- 3.5 Average Customer Rating
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Provide hands on training for clerks tasked with processing a rental contract. Attendant was polite & well meaning but seemingly inexperienced, resulting in a tediously slow, never ending process while my volunteer moving crew was waiting! In addition when your clerk attempted to put the dolly in the box via the rollup door, he discovered it was frozen/seized in place, thus causing him to put the dolly on floor ahead of passenger seat instead! When I objected & informed him that situation was not acceptable, he claimed it was not his responsibility, but did finally offer to try to resolve issue which he eventually did. Unbelievable !! Never again from an independent, satellite agent. The convenient pickup location is totally overshadowed by the unacceptably delayed rental process, especially compared to my previous experiences with you !! Thanks & best regards , Chris Rappé
Christopher RThe truck was full of snow and ice with no tools to clean off. Consider leaving equipment in truck. Otherwise location was great
LAWRENCE LThis location was very difficult to deal with. They didnt appear to know how to process the uhaul pickup. The back truck gate barely opened and was constantly getting stuck, and we had to jumper the truck 3 times over the course of our two day reservation. For the icing on the cake… when i brought the truck back i was told it had to be brought to a different location because they didnt have space. I had to fight with the guy over the drop off even thougg my reservation was clearly set up for drop off at that location..ive used uhaul before with no issue and an overall good experience. But this location added un needed and un wanted stress and frustration on an already crazy two days of moving. Will not recommend and will not be using this location again
TYLER AThe dolly I ordered was not in the truck It took a very long time (literally a half hour) to check me in at the counter. Kept getting interrupted by lottery customers, etc at this convenience store location and attendant working by himself
Rich M