Mobile pick up was horrible. Online system would not work. Customer service finally completed the transaction from their end, after 45 min+ wait on hold. All in all pick up took over an hour and a half. No fault to the location, but your system needs work…
Sam L
Pack Rat Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Syracuse, IN 46567
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Jenna at Pack Rat Self Storage was professional and great to work with as she helped troubleshoot my frustrating experience with UHAUL. Reserving the vehicle one month in advance in person at the Goshen UHAUL location (10 minutes from my starting location)), I was guaranteed pick-up from the Goshen UHAUL location. The day before pick-up, I was notified I'd have to drive 40 minutes (and then a 40-minute return drive home) to the Syracuse location. I tried calling the UHAUL customer-service line during normal business hours three times for clarification and waited approximately 20 minutes, 30 minutes, and 95 minutes to speak with a service representative; I never spoke with anyone and there was no option to leave a message. Frustrating. After explaining the situation to Jenna at pick-up, she was apologetic (even though she wasn't at fault), professional, and tried to make some calls on my behalf. I would definitely recommend Pack Rat Storage but would be hesitant to use UHAUL again.
tom bAll though I didn't see or speak to anyone dropping it around 7pm on a Sunday. Great sign's telled you what to do and where to park. Drop and go. Very clean and convenient.
CATHERINE CI don’t know why I paid $150 or more for 5.30 hr of using it. What’s $19.99 I see. The price just kept going up. But it was very Nice n clean just hated the price I honestly feel like I should get something back
Samantha FTruck kept dragging into gear, wasn’t particularly clean and the general hassel associated with renting from uhaul will make me strongly rethink ever doing so sgain. It was also quite expensive for a couple hours of need.
MICHAEL H