It took about an hour and a half to get the truck, the girls couldn't find the reservation, then couldn't find the keys, then told me I couldn't rent for a one way trip, then the manager told them that they couldn't find the truck because it wasn't returned so they had to take pictures of the truck and send it to the manager.... had to wait a lot, too much considering I did the reservation months in advance
Pamela T
Rent & Go
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montreal-Nord, QC H1G1K9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Service professionnel et le vendeur était bien gentil.
Espera DThe employee who welcomed us clearly lacked the required training. It took over an hour to get us sorted in the computer (this may also be the fault of the U-Haul website). I am unsure at this point if my secondary driver was even added. The employee was very kind and patient, and clearly stressed from the lack of support from his non- present team. The parking lot seems to be open to anyone, and I was extremely lucky that one of the drivers of the parked vehicles happened to pass by to pick up something in his car. I was able to ask this random stranger to move his car, otherwise it would have been impossible to take the truck as it was blocked in. Additionally, this location was not the one I had originally booked. It was changed about 28 hours before my selected pickup time because "they did not have the selected truck at my chosen location". The new location had different opening hours and took me a round trip of over an hour in traffic to get to. The woman on the phone was very unapologetic and gave me attitude when I asked if there were other options. Why bother booking in advance if all of my plans had to be changed last minute due to no fault of my own. Overall, very customer unfriendly experience, especially considering this was for a house move, which is already difficult and stressful enough without the added hurdles of dealing with uhaul's completely non customer friendly service.
Andreanne Dvan did not have the air cinftionning working, check engine light was on , easy drop off throuh the app
Donald OGood
ENOCK P