When I went to get my cargo trailer, I tried to update the truck I got. He said, “Okay, I would.” I told him I’m going to Wyoming because I am moving, and I was going to drop it there. He said, “Okay.” I needed a ball for the trailer; they didn’t sell them. I had to go about 20 mins to pick one up. When I got to Rawlins, Wyoming, and emptied the trailer out, I went to drop it off. I was told that I couldn’t drop it off without a huge fee. I called U-Haul and talked to a manager, and he told me that I could drop it at the H Haul on Cedar. He called the manager as well. So I dropped it off, and it was checked in the next day. Then, she called me and said they are going to charge you a huge fee. I said, “Oh, NO!!!” I called U-Haul and talked to the manager person, and that’s when I told him the story. He was going to transfer me to a higher-up, I guess, and she was busy, so I was told to leave a message, and she would call me back. I haven’t heard from anyone until I called today to start the dispute on this matter because I looked online and saw I owe $ 900 and something for turning it in at the wrong location when I was told to go ahead and drop it there because of everything that took place.
Rebecca B
BJs Food and Meat Market
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Lake City, FL 32055
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- 3.5 Average Customer Rating
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We arrived at the counter; the counter person did not explain anything (he was too busy in his convenience store). We went out back to hook up and found a flat tire. He called roadside assistance. So we arrived, and the rental was not Ready, putting my family 1 1/2 hours behind that, including my sister-in-law, who drove up to get us. We were picking up my dencest brother's bike
william lThe attendant was very polite and knowledgeable about the subject matter
TOMMIE JThe truck was clean when I left it this was over rated
KALEIGH HWrong charge my account
JAYESHKUMAR P