The van was disgusting. I rented this same van a few months ago from this location. I explained to them at the time that the van was dirty inside and out and the seats were covered with dog hair. They said they were aware. This time, the entire interior was covered in dog hair, but worse yet the interior does not seem to have been cleaned since I rented it several months ago, yet it continues to be rented. I had to take 30 unplanned minutes to clean the inside of the van just to be able to drive it. All the controls were covered with "grime" and though I used a cleaner it didn't clean up easily. It looked like someone had gone out of their way to leave grime from what I can only guess was fast food. Someone had spilled a coffee or soda on the top of the dashboard and it was sticky and covered with dog hair. The door pockets were filled with trash and remnants of fast food. There was spilled soda or coffee on the floor boards with fast food remnants stuck to it. I couldn't clean whatever was stuck to the steering wheel and had to wash my hands every time I got out of the van. I could barely see through the windshield and when I used a squeegee at the gas station I could not remove all the smashed bugs and bird droppings. Though the employees at this location are excellent, this is not an actual Uhaul location but rather a storage location which rents the Uhaul equipment and they explained they are not responsible for cleaning the equipment. Needless to say I will not be renting from this location and will make sure to confirm equipment condition in the future when renting. Maybe I'm not the average renter, but I expected the van would be cleaned on some interval of some sort and when I saw the dog hair in a rental where no pets are allowed and the disgusting months old grime I was left with a very poor impression of this business.
DANIEL P
Lock & Leave Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Forest, CA 92630
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The staff was extremely helpful. I have a broken ankle and one gentleman pulled the truck around and the other brought my equipment down for me. They were very nice. I have used them twice and will again.
CHIP LGet new trucks also your office is should be open every day of the week so people can return the trucks at certain times
ALI GSilvio and the team were great. The truck was spotless and ran perfectly. AC worked well too which was my only relief in the hot weather.
RYAN WDrop off was really inconvenient bc there was no drop off for after hours. We had to go to the other side of town after spending 20 minutes on the phone with a UHaul rep.
JASON S